FAQ

I'M A BUYER or I'M A SELLER

I'M A BUYER

1. Do I need an account to place an order?

No. But we recommend to register one. Registering with us will ensure you’ll be able to enjoy benefits through your StartupZap account. These include review of your orders, save address details, date notifications and managing your email preferences.

2. When will my card be charged?

Your card will be charged right after you make your order.

3. How soon can I get my order?

All items are made to order and are shipped out 10 to 15 days after the campaign ends. Standard shipping times then apply.

Standard Delivery items are usually dispatched within 7 working days after the order has been placed. We aim to deliver within:

5-7 working days for UK 
7-10 working days for Europe 
10-20 working days for USA, Canada and the rest of the world.

4. Which countries does StartupZap Online Shop deliver to?

We deliver to most countries around the world but some exceptions can apply, depending on the type of product and international delivery restrictions. For further details please contact our Customer Services department at hello@startupzap.com

5. I’ve forgotten my password for my StartupZap Online Shop account, what can I do?

If you have forgotten your password, just click on ‘forgot your password?’ on the log-in screen and follow the instructions. Please note, for security reasons your payment details will be deleted when we send you a new password.

6. What payment cards are accepted on the StartupZap Online Shop?

We accept most major credit and debit cards including MasterCard, Visa.

7. How do I pay with Paypal?

StartupZap also accepts Paypal. For more information on Paypal and how it works please click here for more information.

8. How much duty and taxes will I have to pay?

By default, all VAT applicable products are priced inclusive of UK VAT.

9. Can you deliver to an address that is different to my billing address?

Yes. When you get to the checkout you are able to input a different delivery address.

10. How do I cancel an order?

Yes, while the campaign is still running! Please email hello@startupzap.com immediately. If the order has already left our warehouse you will need to follow our returns and refunds instructions.

11. What do I do if my order arrives damaged or faulty?

In the unlikely event that your order arrives damaged or faulty, please email Customer Services at hello@startupzap.com

12. How long will it take to receive a refund for returned products?

We aim to process all returns within 1-2 weeks. Once your return has been processed, and if it meets our refund criteria, we will issue the refund using the payment method used to purchase the goods. Depending on your bank, the refund could take up to 10 days to show in your account.

13. I'm being asked to pay a customs fee to receive my package. Can you help?

We cannot be responsible for import taxes charged by your government.

14. Do you keep design in stock?

No. Startupzap is a pre-order system. Every design gets 15 days to sell as many as it can. 

15. Can I create my own campaign on Startupzap?

Sure! Startupzap is a platform for anyone to design and sell custom work without any up-front costs. Head over to the submit your artwork page to get started.

I'M A SELLER

1. What is Startupzap?

Startupzap is a curated online community for high-quality graphic design posters, stickers and more. You submit the artwork, and we do the selling, printing, shipping, and customer service...so you don’t have to.

2. How do I submit my design?

You should visit submit your artwork page. Make sure you read our guidelines before you fire off your artwork.

3. How much does it cost to sell my artwork at Startupzap? 

Nothing! It’s completely free. The production and distribution of your product is funded entirely by your buyers’ orders.

4. Who can sell and use Startupzap platform?

Anyone can! Designers, individuals, freelancers, startups, charities, businesses from all over the world.

5. What types of payment are accepted from buyers? Do you accept PayPal?

Secure payment is accepted online via PayPal and major debit/credit cards. Checks and Cash are not accepted.

6. What happens if I do not reach minimum goal?

Nothing happens. No one gets charged any money, and we don’t print or ship the poster.

7. How long should my campaign run?

The duration of the campaign is 15 days.

8. How much money will I make?

10 Sold - You will receive product with your work for free.
25 Sold - You will receive product with your work for free + $25 Bonus to your PayPal.
50 Sold - You will receive product with your work for free + $50 Bonus to your PayPal.
50+ Sold - Your artwork for free + $25 Bonus to your PayPal for each 25 sold items.
 

Contact us

If you have any questions regarding StartupZap, its goods and services, an order that you have placed, or even if you need help finding something, please contact us by email at hello@startupzap.com You can also contact us through Facebook or send us a tweet.