Shipping & Returns

Delivery Options

Standard Delivery

Standard Delivery items are usually dispatched within 7 working days after the order has been placed. We aim to deliver within:

5-7 working days for UK
7-10 working days for Europe
10-20 working days for USA, Canada and the rest of the world.

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; StartupZap refers each customer to contact their local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Returns

StartupZap want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact our Customer Service team by email at hello@startupzap.com

Items must be returned in pristine condition. We will be happy to arrange for a replacement or exchange. Should you wish to cancel your order we will refund the cost of the items. 

If a refund is required, we will issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account.